At Yorovague, we understand that prompt delivery is a fundamental part of your shopping experience. This document outlines our logistical framework to provide you with a clear expectation of when your new dress will arrive at your doorstep in Hong Kong.
We operate with a focused local approach to ensure that every package is handled with efficiency and professional standards, adhering to the consumer protection expectations of the region.
Once you finalize your selection on our digital platform, our internal team begins the fulfillment process. We dedicate 1 business day to the preparation and packaging of your order. During this phase, we conduct a quality assessment to ensure the item matches your request and is free from any visible discrepancies. This internal processing window allows us to organize the necessary documentation for our logistics partners and prepare the package for safe transport.
Our team operates from Monday to Friday, between 9 AM and 5 PM HKT . Orders placed during the weekend or on public holidays will enter the preparation phase on the following business day.
Please note that during this phase, you still have the flexibility to request an order cancellation. However, once the packaging is complete and the item is handed over to our delivery partners, the order is considered dispatched and cannot be halted.
Following the completion of the preparation phase, your package enters the transit phase. Our localized logistics network is optimized for the Hong Kong region, ensuring that your items move quickly from our facility to your shipping destination. The transit time typically spans 1 to 2 business days .
Because we operate exclusively through a Cash on Delivery (COD) model, our delivery personnel will collect the full payment at your doorstep. We do not apply any shipping fees or hidden surcharges; the price you see at checkout is the exact amount required during the hand-off. It is important to have the funds ready upon arrival to ensure a smooth transaction. Our logistics partners are trained to handle your items with professional standards, ensuring the package arrives in the condition intended.
When combining the preparation and transit phases, the total estimated window for your order to arrive is 2 to 3 business days. This timeline provides a reliable benchmark for our shoppers, allowing you to plan for the arrival of your purchase.
We are committed to maintaining this window for all residents within our service area. If there are any unforeseen regional delays, our support team at support@yorovague.com is available to provide updates.
By focusing our operations solely within Hong Kong, we minimize the complexities of international shipping, allowing for a more humanized and direct connection between our brand and our community. We invite you to reach out during our live support hours if you have any specific inquiries regarding your shipment’s progress.