At Yorovague, we aim to provide a transparent and efficient process for our shoppers in Hong Kong. This policy outlines the specific conditions under which returns, replacements, and refunds are managed, ensuring that your experience remains functional and reliable.
We operate with a commitment to integrity, adhering to the consumer protection standards set forth by the laws of the Hong Kong Special Administrative Region .
The provisions of this policy apply exclusively to orders placed and delivered within the Hong Kong Special Administrative Region . Because Yorovague focuses its logistics and support strictly within this territory, we can offer personalized and timely resolutions for our local community.
All return requests and physical pickups must originate from a Hong Kong address. By utilizing our platform, you acknowledge that our after-sales services are governed by this regional focus, allowing us to maintain the delivery and inspection timelines described in our service charter.
To maintain high standards for all our shoppers, we require that any item returned to us meets specific criteria. We provide a 30-day return window starting from the date of delivery for items that are damaged, incorrect, or misfitted . To be eligible for a resolution, the dress must be in its original state, including all packaging and labels.
Upon receiving a request at support@yorovague.com, we will arrange a pickup at our expense. Once the item reaches our facility, our team performs a detailed inspection within 24 hours. We assess the condition to confirm the reported issue.
Please note that we do not accept returns or provide refunds for a change of mind. We encourage our shoppers to be certain of their selection before finalizing an order, as this ensures a more sustainable and efficient logistics cycle for everyone.
Yorovague is committed to a pricing model that is free from hidden costs. We explicitly state that there are no restocking fees for any returned items. Furthermore, if an item is confirmed as damaged or incorrect, the return pickup is provided at no cost to the customer.
Because we operate on a Cash on Delivery (COD) model, we do not have your billing details on file. In the event that an item is unavailable for replacement or the damage is beyond repair, we will initiate a full refund via bank transfer.
We will contact you through support@yorovague.com to securely request your bank details. Once the refund is processed, the amount typically reflects in your account within 5 to 6 business days , depending on the internal procedures of your banking provider.
This policy is designed to complement your statutory rights under the Sale of Goods Ordinance (Cap. 26) and the Supply of Services (Implied Terms) Ordinance (Cap. 457) of Hong Kong.
These regulations ensure that goods provided are of merchantable quality and fit for purpose. Our 30-day window and inspection process are structured to uphold these legal protections while providing a clear path for resolution.